Current economic conditions bring conflicting challenges for IT managers. While the focus is on decreasing operational costs, it should not be at the cost of lowering service levels or reducing flexibility to business change. Religare helps you deal with these conflicting priorities. Our application management services help you achieve business agility and drive greater business innovation by off-loading the costs of application maintenance and meeting business demands at reduced costs. With years of experience in implementation, maintenance and support activities around various high end applications, Religare is well placed to take on the challenge of supporting the entire spectrum of diverse IT applications.
Service Offerings
Assessment
Portfolio Analysis
Scope, SLAs
Phased transition
Monitoring
Application availability
Performance status
Infrastructure alerts
Administration
App administration
Health checks
DBA
Maintenance
Bug fixes
Change Requests
Patch releases
Support
Level 2 support
Incident Management
Escalations
Other Value adds
Stabilization
DRP/BCP
Vendor management
Religare Technologies delivers real benefits to clients:
Guaranteed service levels:
SLA compliance: A well defined SLA management framework.
Best Practices: Customized reports providing a consolidated management view of daily/weekly project status, feedback and metrics.
People and processes: Strong resource pool in Oracle, SQL Server, java and .NET family of products; practice best industry standards.
Technology expertise: Solutions spanning all areas of your core applications, custom-built or proprietary applications
Complete flexibility over resource utilization:
Increase or decrease service hours (FTE) based on work load
Change skills configuration of FTEs based on business requirements
Core team remains unchanged; Preserves the application specific knowledge and experience
Joint planning of upcoming support load and determination of core team size
Low operations costs:
Comprehensive set of methodologies, models and tools
Cost reduction by implementing an efficient service model and flexible resource model.
Drive additional cost savings by consolidating application portfolio by reducing application or business process redundancies, and increasing reusability.
