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| Travel |
The Travel Industry is facing tremendous economic pressures, rising costs and changing customer patterns altered either by recession or travel advisories due to political events, disease outbreaks and other situations. Religare Technologies acts as a strategic partner to global travel organizations developing a collaborative approach on outsourcing with an objective to gain competitive advantage and business growth.
Leveraging the domain expertise of a team of professionals with years of experience in the Travel and Hospitality industry supported by state-of-the-art infrastructure, cutting-edge technologies and well-educated and trained resources, our outsourced operations work as an extension of our client’s in-house operations delivering a differentiated customer experience.
We have achieved operational excellence by deploying industry best practices and methodologies in our processes ensuring that we deliver process improvements beyond cost savings in all our business relationships. |
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| Our Services |
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| Customer Services |
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Bookings and Reservations |
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Information Services |
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Consultative Cross-sell and Up-sell |
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Customer Helpdesk |
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Special Request Handling |
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Lost Baggage |
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| Customer Relationship |
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Campaigns Management – Telemarketing and Emails |
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Loyalty Program Management |
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Frequent Flyer Program (FFP) Management |
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Customer Surveys |
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Customer Analytics |
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| Travel |
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Pre-Trip Travel Counseling |
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Reservations & Information Service |
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Fulfillment (E-tickets, vouchers etc.) |
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During / Post Trip: Change Management, Cancellations/ Modifications/ Issue Resolution |
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Payments |
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Emergencies |
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| Back Office |
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Supplier Content Loading |
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Promotions |
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Accounting – Billing, Accounts Receivable |
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Expense Reporting and Spend Analytics |
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