IT Helpdesk

With our strong background in technology, we also provide an extensive range of IT help desk services on multiple levels.

• IT Helpdesk/Service Desk
  • Level-I Support
    • Information Capture
    • Request Qualification
    • General Enquiries
    • Functional Usage Support
    • License Compliance / Warranty Support
    • Escalation support
    • Trouble Ticket Management
  • Level-II Support
    • Software Installation
    • Troubleshooting
    • LAN/WAN Connectivity
    • Support
    • Utility Support
  • Antivirus
    • Remote Access Support
    • Navigation Issues
    • Upgrades and Patch Support
    • Knowledge Base Creation,
    • Maintenance and Update
  • Multi Channel Support: Phone, Email, Web Chat and Web Support
• Server Management
  • Remote Server Administration
  • Application Monitoring
  • Performance Analysis Reporting
  • Middleware and Application Server Management
• Database Management
• Enterprise Messaging Management
• Storage management
• Network Management
• Security Management
• End User Computing Support
• Vendor Management